All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
99.78 % uptime
Today
Analytics ? Operational
90 days ago
99.78 % uptime
Today
API ? Operational
90 days ago
99.78 % uptime
Today
Bulk Jobs ? Operational
90 days ago
99.78 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.78 % uptime
Today
Channel - Email ? Operational
90 days ago
99.78 % uptime
Today
CSAT Operational
90 days ago
99.78 % uptime
Today
Events / Audit Log Operational
90 days ago
99.78 % uptime
Today
Exports ? Operational
90 days ago
99.78 % uptime
Today
Knowledge base Operational
90 days ago
99.78 % uptime
Today
Notifications ? Operational
90 days ago
99.78 % uptime
Today
Registration ? Operational
90 days ago
99.78 % uptime
Today
Search ? Operational
90 days ago
99.78 % uptime
Today
Tracking ? Operational
90 days ago
99.78 % uptime
Today
Web Client ? Operational
90 days ago
99.78 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
99.78 % uptime
Today
Workflow ? Operational
90 days ago
99.78 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
Postmortem - Read details
Oct 29, 13:28 EDT
Resolved - Kustomer has resolved an event affecting AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. To resolve this issue, our team has worked with our cloud provider to address the delays.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 21, 14:33 EDT
Monitoring - Kustomer has worked with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are continuing to monitor recovery progress, and we’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 21, 13:39 EDT
Update - Kustomer continues to work with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are monitoring recovery progress. We are experiencing incremental recovery, and we should continue to see recovery as time passes. We’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 21, 11:42 EDT
Update - Kustomer continues to work with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are monitoring recovery progress, and we’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 21, 06:52 EDT
Update - We’re continuing to work with our cloud provider to resolve the delays affecting AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are closely monitoring recovery progress and we will continue to share updates as more information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 21, 02:37 EDT
Update - Kustomer is aware of delays affecting AIC and AIR metrics ingestion on Prod1 due to an ongoing AWS OpenSearch Serverless service disruption. We’re working with our cloud provider toward recovery. We continue to monitor the situation and will share additional updates as more information becomes available. For any questions or concerns, please contact support@kustomer.com.
Oct 21, 01:02 EDT
Update - Kustomer is aware of delays affecting AIC and AIR metrics ingestion on Prod1 due to an ongoing AWS OpenSearch Serverless service disruption. We’re working with our cloud provider toward recovery, which is currently expected within the next two hours. We continue to monitor the situation and will share additional updates as more information becomes available. For any questions or concerns, please contact support@kustomer.com.
Oct 20, 23:08 EDT
Update - Kustomer has observed an issue affecting AI Agent Observability (AIC and AIR) on Prod1, resulting in new observability traces not being ingested into the platform. Existing traces remain accessible.

Our team continues to work toward a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any questions or concerns.
Oct 20, 22:44 EDT
Identified - Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. Existing traces remain available.

Our team is working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any questions or concerns.
Oct 20, 21:57 EDT
Oct 20, 2025
[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
Postmortem - Read details
Oct 29, 13:19 EDT
Resolved - After careful monitoring, our team has confirmed that the platform and all services have returned to normal operation. All affected areas are fully restored, and performance remains stable. We will continue to monitor to ensure ongoing reliability. For any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 20, 18:54 EDT
Update - We continue to monitor the platform as performance and services steadily improve. The redrive of affected events has been completed, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.
Oct 20, 18:41 EDT
Update - We are continuing to monitor the platform as performance and services steadily improve. The redrive of affected events is nearly complete, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.
Oct 20, 17:58 EDT
Monitoring - We’re continuing to monitor the platform. Performance and services continue to improve, and overall stability is trending positively. We’re also redriving affected events to ensure delivery and data consistency. Please reach out to Kustomer Support at support@kustomer.com for any questions or concerns. Another update will be provided within 30 minutes.
Oct 20, 17:11 EDT
Identified - Kustomer is aware of an event causing service disruption and latency due to the AWS incident.

Our team is seeing significant improvements across the platform. Login functionality has been restored, and services are steadily returning to normal capacity. We’ll continue to monitor performance closely to ensure full stability

We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 16:40 EDT
Update - Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is continuing to work to restore full service. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 13:55 EDT
Update - Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 12:16 EDT
Update - Kustomer is aware of an event affecting causing service disruption and latency due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 11:28 EDT
Update - We are continuing to investigate this issue.
Oct 20, 09:40 EDT
Investigating - Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 09:36 EDT
[PLATFORM] Service Disruption in All Production Environments
Postmortem - Read details
Oct 29, 13:18 EDT
Resolved - After careful monitoring, our team has determined that Kustomer platform services are now fully operational and the queued Business Rules items have been successfully processed. Thank you for your patience and understanding during this event.

If you experience any residual issues or have questions, please reach out to Kustomer Support at support@kustomer.com.
Oct 20, 06:29 EDT
Monitoring - Kustomer platform services should now be operational, though some Business Rules items may remain delayed while our teams work to retrieve and process any queued events.

AWS has reported significant signs of recovery across affected services and continues to work toward full resolution.

We continue to closely monitor platform performance as AWS progresses with their own recovery efforts and keep sharing updates here as systems stabilize further.

Please expect additional updates within the next 30 minutes and if you have any questions or continue to notice delays, please reach out to Kustomer Support at support@kustomer.com.
Oct 20, 06:18 EDT
Identified - Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 05:48 EDT
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