All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub Operational
OpenAI Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1
Resolved - Kustomer has resolved an event affecting Satisfaction Surveys that may cause Surveys to not be sent. To resolve this issue, our team has released an update.

After careful monitoring, our team has determined that our systems are now fully restored, but our engineering team is still redriving surveys that did not originally send. During this redriving period lingering issues may still be present. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 28, 18:10 EST
Investigating - Kustomer has resolved an event affecting Satisfaction Surveys that may cause Surveys to not be sent. To resolve this issue, our team has released an update.

After careful monitoring, our team has determined that our systems are now fully restored, but our engineering team is still redriving surveys that did not originally send. During this redriving period lingering issues may still be present. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 28, 17:05 EST
Monitoring - The team has identified the problem and mitigations have been applied. Jobs are gradually catching up and the team continues to monitor.
Jan 27, 19:16 EST
Update - Kustomer has identified an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 18:01 EST
Update - Kustomer has identified an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team continues to work to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 17:23 EST
Update - Kustomer has identified an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is continuing to work to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 16:51 EST
Identified - Kustomer has identified an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 16:32 EST
Update - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is continuing to work to investigate the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 16:03 EST
Update - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is continuing investigate the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 15:29 EST
Update - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is continuing to work to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 14:58 EST
Update - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 14:31 EST
Update - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 14:27 EST
Investigating - Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sent, once conversations are marked done within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 27, 14:16 EST
Jan 27, 2026
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
[ROUTING] Chat and Voice conversations not routing [PROD 1 && PROD 2]
Resolved - Kustomer has resolved an event affecting Conversational Assistants in PROD1 and 2 that caused conversations to not route to available agents. To resolve this issue, our team has completed a rollback our codebase to address the failures in the assistants.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Chat or Email if you have additional questions or concerns.
Jan 22, 14:30 EST
Monitoring - Kustomer has implemented an update to address an event affecting Chats and Voice calls in PROD 1 & 2 that caused conversations to not be routed to available agents.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Chat and Email if you have additional questions or concerns.
Jan 22, 14:02 EST
Investigating - Kustomer is aware of an event affecting Chat and Voice conversations that may cause the conversation to not be routed to an available agent.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Email or Chat for any further questions or updates.
Jan 22, 13:44 EST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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