All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
Analytics Operational
API Operational
Bulk Jobs Operational
Channel - Chat Operational
Channel - Email Operational
CSAT Operational
Events / Audit Log Operational
Exports Operational
Knowledge base Operational
Notifications Operational
Registration Operational
Search Operational
Tracking Operational
Web Client Operational
Web/Email/Form Hooks Operational
Workflow Operational
Prod2 (EU) Operational
Analytics Operational
API Operational
Bulk Jobs Operational
Channel - Chat Operational
Channel - Email Operational
CSAT Operational
Events / Audit Log Operational
Exports Operational
Knowledge base Operational
Notifications Operational
Registration Operational
Search Operational
Tracking Operational
Web Client Operational
Web/Email/Form Hooks Operational
Workflow Operational
Prod4 (IN) Operational
Analytics Operational
API Operational
Bulk Jobs Operational
Channel - Chat Operational
Channel - Email Operational
CSAT Operational
Events / Audit Log Operational
Exports Operational
Knowledge base Operational
Notifications Operational
Registration Operational
Search Operational
Tracking Operational
Web Client Operational
Web/Email/Form Hooks Operational
Workflow Operational
Kustomer Voice & Text Operational
Kustomer Voice Operational
Third Party Operational
PubNub Operational
OpenAI Operational
Channel - Facebook Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - WhatsApp Operational
Regional Incident Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Resolved - Kustomer has resolved an event affecting Kustomer Voice across all PRODs. To resolve this issue, our team has rolled back an update.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 9, 15:52 EDT
Monitoring - Kustomer has implemented an update to address an event affecting Kustomer Voice across all PRODs.

Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
Sep 9, 15:45 EDT
Investigating - Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls.

Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
Sep 9, 15:25 EDT

Sep 8, 2026

kustomer.help Default Domain – Visibility Issue – ALL PRODs
Resolved - Kustomer has resolved an event affecting links and content utilising the default kustomer.help domain (not custom client domains) that caused visibility issues.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Sep 8, 09:39 EDT
Update - We are continuing to investigate this issue.
Sep 8, 09:24 EDT
Investigating - Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Sep 8, 09:23 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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