Kustomer has verified the successful redrive of all messages on the WhatsApp channel.
Posted Sep 05, 2025 - 23:05 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 22:46 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 22:13 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 21:40 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 21:00 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently working to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 20:09 EDT
Update
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 19:28 EDT
Monitoring
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 05, 2025 - 18:58 EDT
Identified
Kustomer is aware of an event affecting AI Agent messages via WhatsApp and SMS that may cause outbound messages to be delayed.
Our team has identified the cause and is currently working toward implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Posted Sep 05, 2025 - 18:31 EDT
This incident affected: Third Party (Channel - SMS, Channel - WhatsApp).