Kustomer has resolved an event affecting links and content utilising the default kustomer.help domain (not custom client domains) that caused visibility issues.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Posted Sep 08, 2026 - 09:39 EDT
Update
We are continuing to investigate this issue.
Posted Sep 08, 2026 - 09:24 EDT
Investigating
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Posted Sep 08, 2026 - 09:23 EDT
This incident affected: Prod1 (US) (CSAT, Knowledge base), Prod2 (EU) (CSAT, Knowledge base), and Prod4 (IN) (CSAT, Knowledge base).